Questions, answered.

Our Margaret River and Swan Valley factories are open daily, 9:00am to 5:00pm. Our Perth City store is open Monday to Saturday, 9:30am to 5:30pm, and closed Sundays and public holidays. All three stores close on Christmas Day.

Margaret River Factory: 415 Harmans Mill Road, Metricup (corner of Tom Cullity Drive). Swan Valley Factory: 5123 West Swan Road, West Swan. Perth City Store: 317 Murray Street, Perth, with entry via Wolf Lane. Find directions.

Never. Entry and chocolate tastings are free at all three of our stores. See how our tastings work.

Yes, free parking at both factories. Our Perth City store is in the heart of the city along Murray Street, so there are plenty of paid parking options nearby.

Yes, through our production viewing windows: one at Margaret River and two in the Swan Valley. Production schedules vary, so chocolate-making isn't on show every visit. For workplace safety and food hygiene reasons, we don't run behind-the-scenes tours.

Both factories are fully accessible, and prams and wheelchairs are welcome. Our Perth City store is in a heritage building with stairs at the entrance, so it isn't fully accessible. Guide and assistance dogs are always welcome. Read our accessibility information.

Both factories, Margaret River and Swan Valley, with indoor and outdoor seating. Our Perth City store doesn't have a café.

Desserts are the main event: chocolate brownies, chocolate cakes, chocolate sundaes, spectacular hot chocolates and chocolate fondues, plus house-made slices, muffins, scones and cakes. See our café menus.

The kitchen closes at 4:15pm. Coffee and cake are served until 5:00pm.

Our café teams will try to help customers identify available options. However, food is prepared in environments where allergens are handled, so we cannot guarantee that cross-contact will not occur. Tell the team about your requirements before ordering.

Yes. Walk in, try our milk, dark and white Pastelles and more, and decide what goes home with you. No booking needed.

A hands-on class of about an hour, for ages 6 and up and adults, at both factories. Everyone makes their own treats, including two personalised Giant Freckles, and takes them home. Classes are $58.50 per person - book online to secure your spot.

Under-6s are welcome in our Chocolatier Masterclass with a paying parent or guardian. Both need a ticket.

Private classes may be available on request, and we also run party and corporate chocolatier classes. Ask us about a private class.

Yes. Spectators can watch from the showroom viewing window.

We deliver eligible online orders within Australia. Availability may depend on the destination, product and delivery service.

Delivery costs depend on your order and destination. The available options and final cost will be displayed during checkout before payment.

Yes. Click and collect is available through our online store, with collection options shown at checkout. Product availability varies between locations, so the products available for collection will depend on your selected store. We will notify you when your order is ready to collect.

Delivery timeframes vary by region and Auspost delivery times. 

Our online store uses Shop App and AusPost tracking, with tracking details sent to the email addressand/or phone number that has been used when placing the order (if provided). Check your junk folder or contact our team with your order number if you have not received them.

Delivery procedures depend on the carrier and selected service. The parcel may be left in a safe place, redirected or taken to a collection point. Review the tracking information for the latest instructions.

Somewhere cool and dry, away from sunlight, heat, moisture and strong smells, ideally in its original packaging. The fridge generally isn't needed; in hot weather, seal it in an airtight container first. Always eat it at room temperature. A white bloom on the surface is harmless.

Use the dietary filters in our online store as a general guide and review the ingredient and allergen information for each product. We cannot guarantee that these filters are completely accurate or current, as recipes and ingredients may change. Always check the product packaging before consumption, particularly if you have an allergy or specific dietary requirement.

Some products contain or may come into contact with common allergens, including milk, gluten, soy and nuts. Always check the packaging and current product information before consumption.

Yes. Nuts are handled within our production and food-service environments, so cross-contact may occur. Customers with a nut allergy should check the individual product information and contact our team before purchasing.

We offer a specifically labelled Vegan 160g Chocolate Bar. Some dark chocolate products may not contain dairy as an ingredient but can contain traces of milk. Always check the current product label before purchasing.

With the exception of our Pastelles, all products may contain traces of gluten because they are made in the same environment and using the same equipment as products containing gluten. Customers with coeliac disease should always review the ingredient and allergen information on the product packaging before consumption.

No. Ruby is naturally pink, with no colouring or fruit flavouring. The bean does the work.

Our chocolates are made and packed in Australia, using cocoa from multiple origins around the world. Everything is hand-made at our two factories in Margaret River and the Swan Valley.

Yes. We build hampers to suit your team and budget, with the option to finish them with your logo stickers, ribbons and message cards. Visit our Corporate Gifting page to learn more.

Order by Friday 13 November to save up to 10%. Final guaranteed Christmas delivery is for orders placed by Friday 11 December.

Absolutely. Entry, tastings and parking are free at both factories, and many tour operators include us on their itineraries. Plan a group visit.

Yes, we can work with you to organise a corporate chocolatier classe. Enquire about a corporate class.