Frequently Asked Questions

"What Products are Gluten Free?"

Please view our Gluten free guide Here

"Hi, I bought some of your lovely products last year in Margaret River and was wondering if you guys have stockists in Victoria?''

Answer: Unfortunately at this stage Providore only has outlets in Western Australia. However, for those of you who can’t get to one of our stores, place an order online and we will deliver anywhere in Australia. Prices for postage are fixed through Australia Post.

"What credit cards do you accept?''

Answer: We accept Visa and MasterCard. Providore’s online site does not accept payment with American Express.

''Do you export or sell your goods overseas? I live in the UK and love your products.''

Answer: Providore only sells and sends its goods within Australia. This is due to the fact we are a relatively small business and postage rates overseas are too high to make this option viable.

''I brought a spice mix, and now can't find the recipe.''

Answer: Through our online store many of the recipes are available to customers when they click on a product. If you cannot however find the recipe you were looking for, simply send us an email and we will forward you the recipe at our earliest convenience.

''Can I book a table for lunch?''

Answer: Providore no longer has a restaurant or cafe on site. The Margaret River Chocolate Company (just around the corner) offers great cafe style food for lunch and an amazing range of cakes and biscuits for those with a sweet tooth.

''Do you offer wholesale on your products?''

Answer: Providore does not extend wholesale prices outside of the company.

"I am organizing a tour group to come and visit. Do I need to book for tasting?''

Answer: Groups are welcome to come to Providore, prior notice is appreciated so that we can have adequate staffing in place to ensure you and your group have a great time.

"I have an online order enquiry"

Answer: Please call us on 08 6274 4040 or email our Swan Valley store: swan@providore.com.au