Frequently Asked Questions..
"Hi, I bought some of your lovely products last year in Margaret River and was wondering if you guys have stockists in Victoria?''
Answer: Unfortunately at this stage Providore only has outlets in Western Australia. However, for those of you who cant get to one of our stores, you can place an order online and we deliver any where in Australia. Prices for postage are fixed through Australia Post and are automatically determined by the weight content of your cart.
"Help, when I go to pay for my cart, it will not accept my order.''
Answer: Providore's online site does not accept payment with American Express. We do however accept Visa or MasterCard.
''Do you export or sell your goods overseas? I live in the UK and love your products.''
Answer: Providore only sells and sends its goods within Australia. This is due to the fact we are a relatively small business and postage rates over seas are too high to make this option viable.
''I brought a spice mix, and now cant find the recipe.''
Answer: Through our online store many of the recipes are available to customers when they click on a product. If you cannot however find the recipe you were looking for, simply send us an email and we will forward you the recipe at our earliest convenience.
''Can I book a table for lunch?''
Answer: Providore no longer has a restaurant or cafe on site. The Margaret River Chocolate Company just around the corner, offers great cafe style food for lunch and an amazing range of cakes and biscuits for those with a sweet tooth.
''Do you offer wholesale on your products?''
Answer: Providore does not extend wholesale prices outside of the company. You are however more than welcome to buy our products, but no further discount can be given.
"I am organizing a tour group to come and visit. Do I need to book and is there a charge for tasting?''
Answer: Groups are welcome to come to Providore, however prior notice is appreciated so that we can have adequate staffing in place to ensure you and your group have a great time. All tastings are complementary, and this includes our wines, liqueurs and jam and chutney range.